Privacy policy

Dolin understands that your privacy is important for you, that you are concerned about how personal information is used and shared and respecting your privacy is essential to us.

Please read this Privacy Policy to found out how we collect, keep secure, use and share your personal information when you navigate through our websites (“websites”), when you meet us at any marketing and sales event or when you use one of our products, services or applications (“services”).

What does this Privacy Policy cover?

This Privacy Policy describes how we use information we collect when you navigate through our websites, use our services or when you contact us. We collect different types of information, including information that could identify you either directly or indirectly (“personal information” or “personal data”), such as explained below.

When you share personal information with us or when we collect personal data about you, we will use it in line with this Privacy Policy. Please read this information carefully. If you have any questions or concerns about your personal data, please contact us directly at info@dolin.fr.

What information do we collect?

We might collect or receive personal data from you. Sometimes you give this to us directly:

-When you use our websites: we might collect all information you choose to send us, as when you contact us thanks to our webform “Contact”, or when you upload content on our websites. If you interact with us, we might store a copy of our discussions.

Sometimes we collect it directly:

-When you use our websites: when you navigate through our websites, we might collect information, such as your IP address, your browser information, your preferred websites, pages you looked at and when you visit our websites.

-When you use our services:

Service usage data: we might analyze your use of our services according to the type of services you use, your computers’ configuration and the performance monitoring linked to the use of this service.

Information collected by Cookies or similar technologies: we place Cookies and similar technologies (“Cookies”) on our websites to collect information. These technologies are used to improve your user experience on our websites, remember who you are and offer you content tailored to your interests.

For further information on how to manage Cookies and why we use Cookies, please take time to read our Cookies policy, here.

How do we use your information?

We use your personal information in order to manage our relationship with you, respond to your questions and interact with you. We can also use it to send you marketing communications about our company, our products and services (if you agree to receive communications from us) which may be tailored to your potential preferences.

We also use your personal information to optimize your user experience on our websites:

-To allow our websites to function properly, to manage our events and internal projects, to run statistics and monitor our websites (testing)

-To improve your customer journey on our websites and to ensure the proper display of content

-To understand how you use our websites and the evolution of trends and customers’ needs

-For reasons that have been specified on our websites when you gave us your personal information (for instance, to respond to your questions, to offer you content to upload, to give you information on our services)

-To ensure our websites are secure and safe.

Your personal data, collected thanks to our websites or services, might be used to send you communications, especially by e-mail, about our products, our services, our offers, our promotions and our events, potentially based on your preferences. For instance, our newsletter can be sent to you and may be tailored to your interests.

However, you will have the possibility to ask us to stop sending you marketing communications (please see “Your rights and choices” section below).

How we might share your information?

We do not sell your personal data to anyone.

Some information (including your personal data) may be eventually accessed or shared in some exceptional cases:

-By our advisors and third-party service providers: we might share your information with advisors or third party service providers who process information on our behalf to help run some of our internal business operations. These providers can be for instance our payment service providers, our analytics services (for ex. Google Analytics), our IT services providers (for ex. ZenDesk), our CRM tool providers (for ex. SalesForce), our email distribution services (for ex. Sendgrid) and other providers.

-By subsidiaries or affiliates: we might share your information with subsidiaries or affiliates, in the event that we sell any or part of our business or assets. If Dolin or a part of its assets are acquired by a third party, personal data we hold about you relating to those assets will be one of the transferred assets. In such cases, your personal data will be processed by the buyer acting as the new data controller.

-For our protection and yours: if we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our terms of use or other terms and conditions you have agreed to; or to protect the rights, property, or safety of Dolin, our customers, our employees, or others, we have the right to access, consult, store or share useful information.

-For response to any legal obligation or court order: in some cases, we could be asked to share your personal information to comply with any legal obligation or court order.

Is my personal information secure?

Your personal data is stored in our database or in our services providers’ or affiliates’ databases.

We are committed to keeping your personal data secure and taking all reasonable precautions to do so. We always do our best to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent loss, misuse, unauthorized access, sharing, alteration or destruction of information we keep.

Unfortunately, as no transmission of information via the internet is completely secure, we cannot guarantee the security of your personal data transmitted to our site although.

Cookies or similar technologies (“Cookies”)

We may use Cookies placed on our websites or services. A Cookie is a small file, made of letters and figures, that a website transfers to the cookie file of the browser on your device and is stored on your computer’s hard drive, so that our websites can remember who you are and we can collect information on how you use our websites and our services.

We use Cookies for the following purposes:

-To tailor our services for you when you navigate through our websites

-To help you log in, create an account, submit content or use our services in our websites

-To analyze your use of our products, services or websites

-To deliver targeted content (including targeted advertising)

For further information on what types of Cookies we use, why we use them and how to manage Cookies, please take time to read our Cookies policy, here.

We may also use Cookies (or GIF) placed in our e-mailings to track the performance of our communications. This type of information helps us to analyze precisely and improve our services, including our marketing communications.

Our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), in order to understand how you use our websites and services. Google Analytics collect information such as how many times users visit our websites, pages users looked at and websites visited before ours. Google will use this information for the purpose of evaluating your use of the websites, compiling reports on websites activity and providing other services relating to websites and internet usage. Google may also use the information collected for the purpose of targeting their own advertising content. To find out more about Google Analytics, please read the Google Analytics Terms of Service and the Google Privacy Policy. You have the ability to prevent your data from being used by Google Analytics with the opt-out browser add-on developed by Google Analytics, available here.

Your rights and choices

What choices do I have?

You have the right to decide not to share personal information with us but keep in mind that some of this information is necessary if you want to use our websites or services properly and overall entirely.

-Cookies:

You can accept or deactivate the Cookies thanks to the tool available in our websites during your first navigation. You can also update your preferences by using your browser’s settings. For more information on how we use Cookies, please read our Cookies policy, here.

-Marketing communications:

You can unsubscribe or opt out of our direct marketing communication at any time. The easiest way to do this is by clicking on the “unsubscribe” link in any email or communication we send you. You can also contact us directly.

How can I access to my personal information and rectify them?

You have the right to access, rectify, update or erase personal data we hold about you (following the General Data Protection Regulation). You can exercise any of your rights above by contacting us by e-mail at info@dolin.fr or thanks to our webform “Contact” on our website. We will take a close look at your demand and answer you as quickly as possible. Please keep in mind that we can continue to store and use anonymized or grouped information (not individual details) or store and use information in order to respond to any legal obligation, resolve conflicts or apply our agreements.

If you are a resident of the the European Economic Area (“EEA”), please consult our “More information for EEA users” section below.

More information for EEA users:

For EEE residents, “personal data” or “personal information” used in this policy is equivalent to the term “personal data” under applicable European data protection laws.

We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of personal data within 45 days of receiving your complaint.

Linked websites

In order to improve your user experience in our websites, hyperlinks may be posted on our websites that link to other websites (“linked websites”). We are not responsible for the privacy practices of any linked websites or of any companies that we do not own or control. This Privacy Policy dos not apply to these linked websites. Linked websites may collect information in addition to that which we collect on our websites. We do not endorse any of these linked websites, services or products described or offered on such linked websites, or any of the content contained on these linked websites. We encourage you to seek out and read the privacy policy of each linked websites that you visit to understand how the information collected about you is used and protected.

Children

We do not knowingly collect information from anyone under the age of 15. If you are under 15, please do not attempt to register for our services or send us any personal information about yourself. If we learn that we have collected personal information from a child under age 15, we will delete that information as quickly as possible. If you believe that a child under 15 may have provided us personal information, please contact us at info@dolin.fr.

Will we ever change this Privacy Policy?

We are constantly trying to improve our websites and services, so we may need to change this privacy policy from time to time as well. We will alert you to material changes by, for example, placing a notice on our websites and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this privacy policy was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this privacy policy.

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@dolin.fr, and we will try to resolve your concerns.

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